Personal data you provide: name, email, phone number, shipping address, billing address, order details.
Payment details: we use third-party payment processors; full card numbers are NOT stored on our servers (we only store the data necessary to process orders as permitted by the payment gateway).
Technical & usage data: device IP, browser type, cookies, pages visited, and order history.
Marketing preferences and subscription status.
Why we collect it
To process and fulfil orders, provide customer service, send shipping notifications, and manage refunds/returns.
To improve our website, personalize your experience, and send marketing only if you consent or subscribe.
To comply with legal obligations (tax, fraud prevention).
How we share data
With service providers who perform services on our behalf: payment processors, carriers, logistics partners, and email/marketing services.
When required by law or to protect rights (court order, legal process).
We do not sell your personal data to third parties for their direct marketing.
Cookies & tracking
We use cookies and similar technologies to operate the site, remember preferences, and analyze usage. You can manage cookie preferences in your browser or through our cookie banner (if applicable).
Data security & retention
We use industry-standard measures (SSL encryption, access controls) to protect data, but cannot guarantee absolute security.
Personal data is retained as long as necessary for order fulfilment, account activities, legal or tax obligations, or until you request deletion (subject to legal limits).
Your rights
Access, correct, or request deletion of your personal data (subject to legal exceptions).
Opt out of marketing communications at any time via unsubscribe links or contacting support.
To exercise these rights contact: hi@kaffy.my
Children
Our site is not intended for children under 16. We do not knowingly collect personal information from children under 16.
