Our products are made using recycled coffee grounds combined with durable polypropylene and other functional materials, depending on the product type. For more details can view our material page.
We use recycled coffee grounds because discarded coffee grounds can harm the
environment. By repurposing them, we reduce waste and give coffee grounds a new life through material innovation.
Yes. All products are designed for everyday use and made with safety-tested materials. Items intended for food or drink contact are BPA-free and food-grade.
Yes. Products designed for beverages are suitable for both hot and cold drinks, with twin-walled thermal insulation to ensure comfortable handling.
Yes. Our products are designed to be lightweight yet durable, suitable for daily use at home, work, or on the go.
All products are shipped directly from our local warehouse located at Petaling Jaya, Selangor, Malaysia.
Orders are typically processed and shipped within 2–3 business days after payment confirmation.
Delivery to West Malaysia takes 2–3 working days and East Malaysia takes 5–10 working days (Delivery time may vary slightly during peak seasons)
Once your order is shipped, you will receive a tracking link via email to monitor delivery status.
Yes, free delivery is available now for a limited time only! Grab your Kaffy product before this promotion ends!
We accept returns within 15 days of delivery for manufacturing defects only
Manufacturing defects include issues such as cracks, faulty components, or defects that affect normal use.
Please contact our customer support team with your order number and clear photos of the issue. Our team will assist you accordingly.
If your order arrives damaged, please reach out to us within 48 hours of delivery with photos so we can arrange a replacement or solution.
Yes. First-time customers may enjoy a special welcome offer, applied automatically after you sign-up an account.
When you subscribe to our newsletter, you’ll receive a voucher via email. If
you’re also a first-time customer, the best available discount will be applied
automatically at checkout.
No. Only one voucher or promotion can be applied per order. Discounts cannot
be combined.
Vouchers are applied automatically at checkout when eligible.
Yes. Promotions may vary from time to time. Please refer to our homepage or subscribe to our newsletter for the latest updates.
Orders can be canceled or modified before shipment. Once shipped, changes are no longer possible. For orders with laser engraving, cancellations or returns are not accepted once the engraving process has done.
We accept major online payment methods available on our website. Available options will be shown at checkout.
